Coronavirus Update: Email and chat services are operating normally and we're still shipping but a little slower than normal.
We apologize for the inconvenience and thank you for your consideration and understanding.
When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the encryption software - SSL (Secure Socket Layers), provided by AlphaSSL, a premier encryption software company. While we use SSL encryption to protect sensitive information online, we also take actions to protect user-information offline. Our users' information is generally restricted in our offices. Our employees are notified and/or reminded about the importance of keeping our customers' information secure and safe at all times. The servers on which we store personally identifiable information on are kept in a locked and secure environment.
Please note that if you are under 18, you may purchase products from the Patternmaster website only with the involvement of a parent or guardian.
If your personally identifiable information changes (such as your shipping or billing address, etc.), you can add new information or delete any addresses from your account on our website or you may obtain live one-on-one help toll-free by phone at 877-388-2259.
If we decide to change our privacy and security statement, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we may disclose it. We will use information in accordance with the privacy and security statement under which the information was collected.